OUAI Hair Oil - Hair Heat Protectant Oil for Frizz Control - Adds Hair Shine and Smooths Split Ends - Color Safe Formula - Paraben, Phthalate and Sulfate Free - 45ml

Shipping Policy – Halalzen

At Halalzen, we’re committed to delivering your favorite products quickly and reliably—wherever you are in the world.

🌍 Worldwide Free Shipping

We are proud to offer free shipping on all orders, no matter where you live. There are no hidden fees—what you see is what you pay.

🚚 Delivery Times

• UK & USA : 3–5 business days

• International: 5–7 business days

Please note that delivery times may vary slightly depending on your location and local customs processing.

📦 Order Processing

All orders are processed within 1–2 business days. You will receive a confirmation email with tracking information as soon as your order is on its way.

✈️ Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can use it to check the delivery status at any time.

🛡️ Shipping Issues

If you experience any delays or issues with your delivery, please contact our support team at info@halalzen.shop and we’ll be happy to help.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@halalzen.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@halalzen.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@halalzen.com.