SPECIFICATIONS
Brand Name: OceAura
Choice: yes
Gender: Unisex
High-concerned chemical: none
Item Type: Cream
Number of Pieces: Combo
Origin: Mainland China
Shelf Life: 3 years
Use: Whole Face
Shipping Policy – Halalzen
At Halalzen, we are committed to delivering your favorite beauty and personal care products quickly, safely, and reliably throughout the United States & United Kingdom.
US & UK Shipping
We currently ship exclusively within the United States & United Kingdom.
🚚 Delivery Times
Please note that delivery times are estimates and may vary during busy periods, bank holidays, or due to unforeseen courier delays.
📦 Order Processing
All orders are processed within 1–2 business days after payment is received.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
✈️ Tracking Your Order
When your order ships, you'll receive a tracking number via email. You can use this tracking information to monitor your order's progress and estimated delivery date.
🛡️ Delivery Issues
If your order has not arrived within the expected timeframe or you experience any delivery issues, please contact our customer support team at:
Email: info@halalzen.shop
We will be happy to assist you and resolve any shipping concerns as quickly as possible.
📍 Shipping Restrictions
At this time, Halalzen only delivers to addresses within the United States & United Kingdom. We do not currently offer international shipping.
Thank you for shopping with Halalzen!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@halalzen.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@halalzen.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@halalzen.com.
